Garrett Bessette
Garrett is an Administrative Program Coordinator for the Division of Family and Community Medicine. He works with both med students and residents alike working on schedules, data entry, shadowing, and more. While also working as a coordinator for the Longitudinal Integrated Clerkship. Garrett has a Bachelor’s in Creative Writing and uses that creative passion to write, draw and enjoy many forms of media. His favorite being videogames. Garrett enjoys spending all of his day at his computer loving life with a cat (or few) on his lap.
Emily Carlson
Emily is the Quality Manager supporting the primary care clinics. She works with providers and clinic staff to review data and make improvements to workflows to better care for patients and ensure that staff have the tools necessary to provide high-quality care. Emily has a Master of Healthcare Administration from the University of Phoenix and a Bachelor of Science in Public Health from BYU. Emily has worked in several different roles related to Quality Improvement over the years at the University of Utah and prior to that with the Association for Utah Community Health and the Utah State Health Department Heart Disease and Stroke Prevention Program. In Emily’s spare time, she enjoys spending time with her husband and three children playing in the mountains- camping, hiking, fishing, and going on rides in their UTV or reading a good book at home when it’s too cold to camp.
Casey Chandler
Casey Chandler, MHA, CHOP, has been with the University of Utah for nine years, with the last two years serving as the Operations Manager of the Westridge Health Clinic. Casey holds an undergraduate degree in Business from Brigham Young University - Idaho and a Master of Healthcare Administration from the University of Utah David Eccles School of Business. Originally from Dickson, Tennessee, Casey also served in the US Navy on board the USS Carl Vinson, bringing a strong background in leadership and team dedication. Casey and his wife have been married for 28 years and have four wonderful daughters, three son-in-laws and two grandchildren. Outside of work, Casey enjoys blacksmithing, fencing (sabre), design/engineering, riding bikes, and camping with his family.
Ashley Crompton
Ashley manages the daily aspects of the Medical Student Education Program, including the 3rd year clerkship, 4th year Sub-Internship and other 3rd and 4th year electives, and helps to obtain and manage all adjunct faculty appointments for preceptors as well as affiliation agreements with clinical sites. She also oversees the Family Medicine Interest Group (FMIG). Ashley has a bachelor’s in Human Development and Family Studies from the U and has been working in healthcare for the past 15 years. Ashley enjoys hiking, skiing and going on adventures with her two rescue dogs, Hudson and Walker.
Kathlyn Dannewald
Kathlyn is an Administrative Program Coordinator working directly in the Family Medicine Residency. She works under the Academic Program Manager to coordinate the residency’s didactics and several other meetings. She received her Master of Public Administration from the University of Oklahoma and recently moved to Utah with her partner. In her spare time, she enjoys reading and spending time outside any way she can.
Sarah Gladwell
Sarah is an Administrative Program Coordinator for the Division of Family & Community Medicine. She holds a bachelor’s degree in healthcare administration from the University of Arizona and is nearing the completion of her Master of Healthcare Administration (MHA) at Weber State University. With a passion for helping people, Sarah previously worked as an administrative assistant at Fairbanks Memorial Hospital, where she had the opportunity to serve the Alaskan Native community through education and outreach programs. Born in South Korea and raised in the suburbs of Chicago, she brings a unique multicultural perspective to her professional and personal life. Sarah enjoys spending quality time with her husband, two-year-old son, and their two dogs. In her free time, she loves cooking, baking, traveling, and staying active with fitness activities.
'Ailana Hanohano
'Ailana is an Operations Manager for the Division of Family and Community Medicine. She brings a wealth of experience in healthcare operations and community health programs, with a strong background in managing healthcare teams and executing complex initiatives. Most recently, as Director of Field Operations at Nomi Health, she led large-scale healthcare projects, overseeing operations across multiple regions, optimizing processes, and improving service delivery. In addition, as a Community Health Advisor at ¡Vamos! Health, 'Ailana focused on building community-centered health programs, enhancing patient outreach, and addressing health disparities. With an MBA and a passion for driving innovation in healthcare, she is excited to bring her strategic leadership and operational expertise to the team, advancing patient satisfaction and community health outcomes.
Karen Kriegbaum
Karen works with the Division of Family & Community Medicine. Her responsibilities include supporting the Division Chief. She also assists Family & Community Medicine faculty with meetings, reimbursements, travel, and expense tracking. Her professional experience includes office administration, support, sales and customer service in multiple industries - helping out with whatever needs to be done to get the job done. Her passions are travel, music, plays, laughter and dogs. She loves being with old friends and new (bonus when she can bring along her dog). The common thread being interaction with people: helping, supporting, learning and meeting people. The opportunity to show kindness enriches her life and fills her with happiness.
Sofia Loucao
Sofia has worked with the Strategic Projects Team for two and a half years as an Operational Project Manager, and most recently, as a Senior Project and Operations Manager. Before starting with the Community Physician Group, she completed her Master’s in Healthcare Administration at the University of Utah. After receiving her degree, Sofia developed extensive system knowledge and experience as the 2021-2022 University of Utah Medical Group Administrative Fellow. As Associate Director of Strategic Projects and Virtual Care, Sofia will lead project management and virtual care for the Division of Family and Community Medicine. Sofia is passionate about provider well-being, patient experience, and innovative care models. When she’s not working, Sofia loves to spend time with her family and dog Oscar, attend spin classes, and travel.
Heather McComber
Heather works with staff and faculty in the Division of Family & Community Medicine. Her responsibilities include working with the Division Chief to maintain the division budget, overseeing the hiring and training of academic staff, and assisting in the day-to-day operation of Family & Community Medicine. Heather earned her MBA in 2022 and is now turning her education efforts to learning the piano. When not at work you can find Heather reading, singing, biking, at the theater, or spending time with her family.
Erin McCormack
Erin is the Director of the Division of Family & Community Medicine. She leads the division in advancing its clinical care and fosters opportunities for innovation. Erin has a wealth of expertise as she’s led countless initiatives that improve efficiency, patient experience, care quality, and provider well-being. Under Erin’s stewardship, Virtual Urgent Care became the University’s largest telehealth program, positioning it to play a key role in the institution’s COVID-19 response. She co-led the implementation of Project CORE across 40 U Health specialties, enhancing primary care providers' access to specialty input. Erin earned a Project Management Professional certification and received a Master of Business Administration from Neumont College of Computer Science. In her free time, Erin is an avid traveler and can be found on a mountain, on an airplane, or reading.
Susan Niles
Susan Niles joins the DFPM Strategic Projects Team as an Operations Manager responsible for Virtual Care Operations and project-related work. Susan spent her early career in healthcare treating athletes across all levels, from youth to Olympians, as a Certified Athletic Trainer. She transitioned from the sidelines and training room to a clinical and operations setting as a provider extender and outreach coordinator at a hospital system in Houston. A move to Denver landed her in a role as an operations manager for an in-home urgent care start-up with locations across the country. Susan is excited to apply her clinical and operational experience to her role. Susan and her husband enjoy cooking/hosting elaborate dinner parties and being outdoors hiking and fishing.
Robert Owens
Rob Owens is a Senior Research Analyst for the Division of Family & Community Medicine. He coordinates the evaluation and scholarship for a number of funded projects. Rob oversees the development and implementation of project evaluation plans, including creating instruments and measures, collecting and analyzing data, performing analyses, and publishing and disseminating findings. He has over 20 years of experience in research and program evaluation. Rob has a PhD in education and a master's degree in human development.
Corrine Padilla
Corrine Padilla, M.Ed., is an Operations and Project Manager in the Division of Family & Community Medicine. As a collaborative and convivial leader with 17 years of higher education, business, and management experience, she is highly adept at consensus-building and cultivating talent. As a colleague, she is a resourceful problem solver and data-driven decision-maker who thrives in a fast-paced and dynamic environment. Corrine is enthusiastic about using her knowledge and broad experience to work cross-functionally both within the division and externally to aid and facilitate innovation in health care. Her deepest passion in life is helping improve the lives of others. Corrine earned her bachelor's degree in history, government & philosophy from Adams State University in Colorado and then earned her master's degree in educational leadership & policy with an emphasis in social justice from the University of Utah in 2014. When she is not working, Corrine loves to spend time with her family, including her two dogs and her cat, traveling, kayaking, and reading.
Becky Reynolds
Becky is the administrative manager of clinical programs in the Division of Family & Community Medicine. She oversees faculty clinic schedules, including call and OB, faculty dashboards and policies and procedures. She works with the PCMH, APC, Insomnia and SEE groups and assists with community outreach and Million Heart efforts. Becky joined the University of Utah in 1998 and has over 15 years experience in higher education. She received her Bachelor of Science in Family and Human Development from Utah State University.
Chanda Sundara
Chanda is a Quality Improvement Specialist and has been with the University of Utah for over six years. Chanda has her MBA with an emphasis in Healthcare Management and has over 18 years of experience in healthcare quality improvement. She believes the best part of working in quality improvement is the positive impact she has on patient’s lives indirectly. During her free time, she enjoys spending time with her spirited 2-year-old daughter and husband, as well as exploring her passion for cooking and enjoying great food.
Rachel Willford
Rachel is an Executive Assistant supporting the Division of Family & Community Medicine. Her role encompasses a diverse array of responsibilities, including but not limited to streamlining administrative processes, optimizing scheduling and communication, and coordinating events and initiatives to enhance the quality of care provided to patients. Rachel enjoys time with her children and is always seeking adventure in the mountains either snowboarding, camping, hiking, or paddle boarding.
