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Cancellation policy

Cancellation of your registration for the conference cannot be processed through this site.  Please contact Christie Ekins ( via email if you wish to request a refund. 

Cancellation requests must be received in writing, or via email 10 days or more in advance of the conference to be fully refunded minus a cancellation fee of $25.00.  The cancellation fee is a processing fee and cannot be waived.  Cancellation of registration less than 10 days in advance of the course will receive a $10 refund.  Cancellation of registration on or after the day of an event will not be refunded.  


If the event or program is cancelled or rescheduled such that a registrant cannot attend, registrants will be offered a full refund. Registrants will be contacted by email. If no email address is available, registrant will be contacted using whatever contact information they used to register for the meeting.


Complaint resolution policy

Complaints related to discomfort due to environmental temperature, lighting, or visibility can be brought to the attention of the conference director or staff.  Conference staff will immediately accommodate concerns to the degree possible.  Upon conclusion of the course, complaints related to speakers, topics, or course satisfaction need to be submitted in writing to the conference chair, Tyler Harman, ( The conference chair will evaluate and respond in writing within 30 days of receipt of the written complaint.