Department of Medicine IT
Department of Internal Medicine IT
Contact Us
Frequently Asked Questions:
Examples of Services Offered
- Support provided in-person, remote connection, and over the phone
- Desktop, laptop, and tablet support
- Software installation
- Operating system and software updates
- Hardware troubleshooting
- General IT questions, inquiries, and advice
- Inventory and assett tracking
- Recommend hardware based on parameter for Faculty, Staff, and Labs
- Conference room and audio visual support
- Interface with other University IT groups for department faculty and staff
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Laptops, desktops, and devices that store data
- Network storage
- Network share creation and administration
- Network account information (email, permissions)
- Nework port activation, network connection troubleshooting
- Specific network requests (firewall, devices)
- Citrix installation and configuration
- Mobileiron, Haiku, and Canto
- Encryption
- Virus and malware protection
- University IT compliance
Resources
IT Team
Kyle Colbert
Oliver Tsuya
