Department of Medicine IT

Frequently Asked Questions:

• How to setup email on mobile devices? 
• How to access Umail on the web?
• How to connect to wireless UConnect?
• How to setup Duo Two Factor Authentication?
• How to setup Ubox storage?
• How to install a printer on Windows and Mac?
• How to access EPIC/Clinical Apps? 

Examples of Services Offered:

Computer Support and IT Consultation:

• Support provided in-person, remote connection, and over the phone
• Desktop, laptop, and tablet support
  
  • Software installation
  • Operating system and software updates
  • Hardware troubleshooting
• General IT questions, inquiries, and advice
• Inventory and assett tracking
• Recommend hardware based on parameter for Faculty, Staff, and Labs
• Conference room and audio visual support
• Interface with other University IT groups for department faculty and staff

Purchasing

• Laptops, desktops, and devices that store data

Server and network support

• Network storage
• Network share creation and administration
• Network account information (email, permissions)
• Nework port activation, network connection troubleshooting
• Specific network requests (firewall, devices)

Clinical App Support

• Citrix installation and configuration
• Mobileiron, Haiku, and Canto

Security

• Encryption
• Virus and malware protection
• University IT compliance