Department of Medicine IT
Frequently Asked Questions:
- How to setup email on mobile devices?
- How to access Umail on the web?
- How to connect to wireless UConnect?
- How to setup Duo Two Factor Authentication?
- How to setup Ubox storage?
- How to install a printer on Windows and Mac?
- How to access EPIC/Clinical Apps?
Examples of Services Offered:
Computer Support and IT Consultation:
- Support provided in-person, remote connection, and over the phone
- Desktop, laptop, and tablet support
- Software installation
- Operating system and software updates
- Hardware troubleshooting
- General IT questions, inquiries, and advice
- Inventory and assett tracking
- Recommend hardware based on parameter for Faculty, Staff, and Labs
- Conference room and audio visual support
- Interface with other University IT groups for department faculty and staff
Purchasing
- Laptops, desktops, and devices that store data
Server and network support
- Network storage
- Network share creation and administration
- Network account information (email, permissions)
- Nework port activation, network connection troubleshooting
- Specific network requests (firewall, devices)
Clinical App Support
- Citrix installation and configuration
- Mobileiron, Haiku, and Canto
Security
- Encryption
- Virus and malware protection
- University IT compliance