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Project Presentation - Anusha Muthukutty

Project Title

Anusha Muthukutty

Integration of Text and Instant Messaging into Poison Control Center Workflow

Location: HSEB 2908
Date: Jun. 13, 2012
Time: 9:30 am

Supervisory Committee: Mollie Cummins, Ph.D.; Barbara Crouch, Pharm.D., M.P.H.; Lee Ellington, Ph.D.; Scott Narus, Ph.D.; Catherine Staes, Ph.D.


Poison Control Centers (PCC) play an important role in the field of telemedicine. In 2009, PCCs handled about 2.5million human poison exposure calls and received 1.7million calls requesting information about poisons. The proposed research project focusses on integration of text/instant messaging communication with the public into PCC workflow. The major goals of the project include a detailed study of the present telephone-based workflow of PCCs and design of a new workflow integrating text/instant messaging. The project will gather preliminary data describing the effects of text/instant messaging communication on average time of call, SPI communication and data quality in simulated poisoning communication scenarios.


Ms. Muthukutty holds a Bachelor’s Degree in Computer Science from India and nearly 4 years of experience in the areas of software development and testing. As a research assistant in the College of Nursing and Department of Biomedical Informatics, she has contributed to various projects and developed expertise related to knowledge discovery and data mining, analytic tools for data mining (SAS, WEKA and R), and qualitative data analysis in informatics. She has also immersed herself in poison control center service delivery. Her interests lie in public health informatics, focusing on knowledge discovery and implementation of new technology to help improve population health.